Question $2(3$ points$)$

A company has been known for its excellent customer service for the past $40$ years. The company carefully selects employees based on their combination of skills and commitment to the company's values of service and quality. What is the most likely reason this company's selection process contributes to its high performance?

Its selection process avoids the use of psychological testing.

It focuses on outcomes that can be defined in specific terms.

Its employees have more technical skills than competitors' employees have. It hires employees who not only know how to do their work but are enthusiastic about it$.$

It benefits from a wide selection of candidates in the marketplace.