Question: Question 2 3 The CRM cycle is a mega - process that encompasses Marketing Research, New Product / Service Development, Sales, Experience Management and Customer

Question 23
"The CRM cycle is a mega-process that encompasses Marketing Research, New Product/Service Development, Sales,
Experience Management and Customer Retention..." Is this true or false?
True
False
Question 23 "The CRM cycle is a mega-process that encompasses Marketing

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