Question 2 (35 marks)

1. a) Three months later, 2 famous dancing groups in Hong Kong, "Miller" and "Super Lion" are going to have a basketball event in your sports venue with a capacity of 2,000 seats. As a sports venue manager, you understand that the 2 groups of fans are so crazy for their idols, and they are in intense rivals against each other, which may trigger the risk of crowd disorder inside and/or outside your venue. There are FOUR protective measures you could apply to risk management, what are these and how would you apply these measures to the potential crowd disorder? (8 marks)

2. b) What kind of normal scenarios / unwanted incidents could happen from the crowd that you can imagine before, during and after the event? Please list EIGHT pairs of incidents and solutions to explain your knowledge of security planning. (8 marks)

3. c) There is another upcoming event in which the operation style is very different from that in scenario 2a. You now have 2 newly hired officers who are both in the appropriate rank to handle these 2 rentals. You consider taking time to know them well before deciding to appoint the event-in-charge to each of them accordingly. Please explain the FOUR aspects you would consider to understand someones behavior (8 marks), and in what way you could obtain such information so that you will deploy the tasks by matching up peoples expectations properly (3 marks). Please also use this case to explain the FOUR functions of a manager (8 marks).