Question $2[40$ marks$]$

Case Study:

Martha has been assigned a team of $10$ people to help her plan a major customer appreciation

event. They have been working together for over a month now and they just haven$$t really come

together as a team. She was sure she started off well. She contacted each individual on the team

and let them know their responsibilities on the project.

Each of the members gets the tasks completed, but don$$t seem concerned with the others on the

team. If someone needs help, no one pitches in to assist. If a team member has a problem, no one

helps him to solve that problem. Just yesterday one of the team members had an emergency and

asked if someone on the team could have a call with the sales team so she could leave early. No

one offered to help so Martha jumped in to assist. Martha had to do something. This was a bad

experience for everyone frankly and some folks already were talking about getting off the

project. Plus she felt the event won$$t be as good as it could if they just came together as a team.

Case questions:

i$.$ As Martha it can be confusing to work in a group of people and in a team. As an expert

explain the difference between the two, supporting with relevant examples. $(10$ Marks$)$

ii$.$ Discuss any five $(5)$ mistakes that Martha may make that can lead to unsuccessful teams.

$(10$ marks$)$

iii. Discuss in detail any ten $(10)$ factors that Martha can use to yield team performance.

$(20$ marks$)$