Question: QUESTION 2 [40 MARKS] a) Draw and discuss the proposed Value Chain Thinking and Value Chain Analysis to the Public and Private Healthcare services. Indicate

QUESTION 2 [40 MARKS]

a) Draw and discuss the proposed Value Chain Thinking and Value Chain Analysis to the Public and Private Healthcare services. Indicate the relationships between service providers, primary users, consumer, Information, relationships, financial, processor. (Please emphasis on the care delivery value chain (or infection prevention delivery value chain).

b) Discuss in detail how you would benefit from building the right collaborative model during the COVID-19 Lockdown to the entire country (e.g. South Africa/ your country of residence). Focus on the customer experience / consumer, stakeholders management, competitiveness, risks, rewards and sustainability. (18 Marks)

Choose only one of the following:

Formal industry or
Non-formal industry or
Informal settlement dwellers.

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