Question $25$

$1$ mark

Susan $($Team Leader$)$ and Yvonne $($Agent$)$ have gotten into a disagreement about a deadline and have come to you as th$11\frac{m}{1}r$ to mediate. Susan says, 'During the meeting Yvonne was on her laptop and Wd n$\text{'}$t paying attention, it's not my fault that she didn't hear the deadline, she should get a warning'. Whilst Yvonne says, 'Susan went through the project deadlines way too quickly and didn't even ask me if I understood everything, PLUS I feel like Susan has a personal issue with me and is out to get me$\text{'}.$ As the manager, you say, 'What I$\text{'}$m hearing Yvonne is that you feel that you are being personally attacked, and what I$\text{'}$m hearing from you Susan is that you are unhappy with Yvonne's level of presence in the meeting?$\text{'}$ What communication skill are you using?

a$.$ Affirmation

b$.$ Reflective listening

c$.$ Summarising

d$.$ Asking open$-$ended questions

$26.$ Question $26$

$1$ mark

ciQ Academy

$10$

Principles of Leadership

POLIIO

In the context of team management, the forming stage involves:

a$.$ Setting clear objectives and assigning roles.

b$.$ Addressing and resolving conflicts among team members.

c$.$ Team members getting to know each other.

d$.$ Evaluating team performance and outcomes.

$27.$ Question $27$

$1$ mark

Do Right Gym has not turned profits in six months. The management team are scrambling to make ends meet so that they can continue to pay salaries. What should they do next?

a$.$ Implement a temporary solution.

b$.$ Gather suggestions from the team members.

c$.$ Identify and define the problem.

d$.$ Choose the easiest solution to apply.

$28.$ Question $28$

$1$ mark

Joseph is feeling demotivated. Every day he wakes up and feels dread. He doesn't feel like people at his work care about him or notice what he contributes. He also feels like his manager is always picking on him. In response, he doesn't speak to people much, show any interest in their lives, and he shows up to work and does the bare minimum, patiently waiting for something else to come along. According to Maslow which hierarchal need is not being fulfilled for Joseph?

a$.$ Physiological needs

b$.$ Safety needs

c$.$ Social needs

d$.$ Self$-$actualisation needs

$29.$ Question $29$

$1$ mark

Shanice works at an accounting firm. Her audit manager $($Leon$)$ can be a real pain $($in her eyes$).$ To deal with this, Shanice talks to her colleagues about her frustrations. Sometimes they make jokes about how Leon is a horror show, and how they can't believe he was promoted. Which type of conflict style is Shanice employing?

a$.$ Accommodation

b$.$ Avoidance

c$.$ Collaboration

d$.$ Compromise

$30.$ Question $30$

$1$ mark

c$)$iQ Academy

$11$