Question $2$

$5.23.1512.45,1010.$

Campus Credit Union has $5$ representatives, $2$ of them specialized in business customers and $3$ of them specialized in personal customers. On average, each business customer takes $15$ minutes, and each personal customer takes $12$ minutes to finish the service. During the $4-5$ pm rush hour, $10$ business customers and $10$ personal customers show up$.$

a$)$ Capacity $?$

Does the Credit Union have enough capacity during the rush hour?

b$)($cross$-$training$),$ Capacity $?$

$$

If the Credit Union cross$-$trains the representatives so that all of them can handle both the business and personal customers, does the Credit Union have enough capacity during the rush hour?

c$)($cross$-$training$),.?$

The Credit Union is unable to cross$-$train all representatives, but can cross$-$train one of the representatives originally specialized in business customers. Should the Credit Union pursue this opportunity?

d$)($cross$-$training$),.?$

The Credit Union is unable to cross$-$train all representatives, but can cross$-$train one of the representatives originally specialized in personal customers. Should the Credit Union pursue this opportunity?