QUESTION $25$

According to Hertzberg's two$-$factor theory, awards such as "top performer of the month" is a factor.

A growth

B achievement

C esteem

D motivator

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Supplementary Final Summative Assessment: $06$ January $2020$

ADBM$03$B

QUESTION $26$

According tc

motivational theory,

is a higher order need.

A McClelland's; the need for power

B Hertzberg's; a hygiene factor

C Maslow's; the esteem need

D Alderfer's; the need for existence

QUESTION $27$

According to the job enrichment model,

refers to

A reinforcement; positive or negative reinforcement

B feedback; when a job provides substantial freedom

C autonomy; when managers give clear information on employee performance

D task identity; the ability of an employee to complete an entire piece of work

QUESTION $28$

A student was asked to explain how managers can enhance employee performance.

The given answer is:

The strategies managers can employ are:

Firstly, managers must design jobs that motivate. Ensuring fully enriching jobs will motivate employees irrespective of the situation.

Secondly, managers must clearly identify the behaviours and achievf will be rewarded. Managers can clarify the expectations by s

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employees and assist them in setting specific and measurable goals manages should provide feedback. Feedback of good and poor behaviour is essential. Lastly, managers must ensure that rewards are equitable. A welldesigned reward system will not motivate employees if it is not properly understood by employees.

What is wrong with this student's answer?

A There is one mistake: Ensuring fully enriching jobs will not motivate employees in all situations.

B Nothing is wrong $-$ how managers can enhance employee performances is summarised correctly.

C There are two mistakes: Ensuring fully enriching jobs will not motivate employees in all situations, and feedback should only be given to employees who performed well.

D There are two mistakes: Feedback should only be given to employees who performed well, the student did not explain "aligning reward to what employees value".

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ADBM$03$B

QUESTION $29$

Formal communications include which one of the following?

A Voice mail

B Video conference calls

C One$-$on$-$one communications

D Meeting in the hallway