QUESTION $2$

$5$ points

Kotter's $8$ Step Change Model focuses on what aspect$($s$)$ of organizational change? $($choose the ONE best letter$)$

A$.$ The "people" side of change $-$ that is$,$ getting people to "buy in$","$go along with" and finally "embrace the change.

B$.$ The "operational" side of change $-$ that is$,$ the specific operational changes that must be made to gain the needed improvement.

C$.$ Both A and $B.$

D$.$ None of the above.