QUESTION $26$

In $\_\_\_\_\_\_\_\_\_$ change outcomes, the dominant assumption is that intended change outcomes can be achieved as planned.

a$.$

unintended

b$.$

partially intended

c$.$

intended

d$.$

partially unintended

$1$ points

QUESTION $27$

According to life$-$cycle theory, the second stage of the natural developmental cycle of an organization is $\_\_\_\_\_\_\_\_.$

a$.$

death

b$.$

birth

c$.$

maturity

d$.$

growth

$1$ points

QUESTION $28$

Which of the following is not one of the images of change outcomes discussed in the text?

a$.$

partially intended chagne outcomes

b$.$

intended change outcomes

c$.$

partially completed change outcomes

d$.$

unintended change outcomes

$1$ points

QUESTION $29$

A change manager as $\_\_\_\_\_\_\_\_\_\_$ has the taask of creating meaning for others, helping them to make sense of events and developments that, in thenselves, constitute a change organization.

a$.$

director

b$.$

interpreter

c$.$

caretaker

d$.$

navigator

$1$ points

QUESTION $30$

Which of the following argues that organizational change is nonlinear, is fundamental rather than incremental, and does not necessarily entail growth?

a$.$

institutional theory

b$.$

Confucian theory

c$.$

chaos theory

d$.$

Taoist theory

$1$ points

QUESTION $31$

In $\_\_\_\_\_\_\_\_$ change is regarded as cyclical, processual, journey$-$oriented, based on maintaining equiliabrum, observed and followed by those who are involved, and normal rather than exceptional.

a$.$

population ecology theory

b$.$

chaos theory

c$.$

institutional theory

d$.$

Confucian$/$Taoist theory

$1$ points

QUESTION $32$

According to Palmer and Dunford, the first dimension of change $\_\_\_\_\_\_\_\_\_\_\_.$

a$.$

is unintended

b$.$

concerns expectations concerning the outcomes of the change process

c$.$

concerns choice of change management approach

d$.$

is intended

$1$ points

QUESTION $33$

The external forces that can push change in unplanned directions include all of the following except

a$.$

industry$-$wide trends affecting an entire sector.

b$.$

long$-$established working practices that are difficult to dislodge.

c$.$

legislative requirements.

d$.$

confrontational industrial relations.

$1$ points

QUESTION $34$

Which of the following images is most likely to view management as controlling and change outcomes as being achievable as planned?

a$.$

the coach image

b$.$

the navigator image

c$.$

the director image

d$.$

the caretaker image

$1$ points

QUESTION $35$

In partially intended change outcomes, with regard to the controlling funciton and shaping function, the change manager has the image of $\_\_\_\_\_\_\_\_\_\_\_$ and $\_\_\_\_\_\_\_\_\_$ respectively.

a$.$

navigator, interpreter

b$.$

caretaker, nurturer

c$.$

guide, teacher

d$.$

director, coach

$1$ points

QUESTION $36$

According to DiMaggio and Powell, when organizations imitate the structures and practices of other organizations in their field, they succumb to $\_\_\_\_\_\_\_\_\_\_$ pressure.

a$.$

normative

b$.$

coercive

c$.$

replicated

d$.$

mimetic

$1$ points

QUESTION $37$

In the $\_\_\_\_\_\_\_\_\_$ image, control is at the heart of management action, although a variety of external factors mean that, although change managers may achieve some intended change outcomes, they may have little control over other results.

a$.$

director

b$.$

navigator

c$.$

caretaker

d$.$

coach

$1$ points

QUESTION $38$

$\_\_\_\_\_\_\_\_\_\_\_$ views organizations passing through well$-$defined stages from birth to growth, maturity, and then decline or death.

a$.$

Institutional theorY

b$.$

pOPULATION ECOLOGY THEORY

c$.$

Life$-$cycle theory

d$.$

Chaos theory

$1$ points

QUESTION $39$

In the $\_\_\_\_\_\_\_\_\_$ image, the assumption is that change managers can intentionally shape an organization's capabilities in particular ways.

a$.$

director

b$.$

coach

c$.$

caretaker

d$.$

navigator

$1$ points

QUESTION $40$

Which of the following images is most likely associated with the image of a manager being able to shape change?

a$.$

the coach image

b$.$

the navigator image

c$.$

the director image

d$.$

the caretaker image

$1$ points

QUESTION $41$

Which of the following is an internal organizational change driver?

a$.$

high employee morale and performance

b$.$

low employee stress and turnover

c$.$

stable and established allocation of responsibilities

d$.$

new service and product delivery innovations

$1$ points