Question $27$

Rod is the store manager at RexMax, a $24-$hour drugstore and pharmacy. During the werst of the COVID$-19$ pandemic, Rod had posted signs requiring that all customers and employees wear face masks in the store. Despite this preventative measure, Rod typically had to intervene with a few customers every day who refused to follow the mask mandate

When Rod intervened with customers who did not comply with the mask mandate, this is an example of:

Strategic control

Feedforward control

Feedback control

Concurrent control