Question: Question 2 ( 8 points ) NDS estimates that a service failure ( dropped call ) will cost the company $ 7 . 2 5

Question 2(8 points)NDS estimates that a service failure (dropped call) will cost the company $7.25 per failed contact. Figure 1 summarizes the data that was provided from each company.A) Using Figure 1, calculate the estimated annual service failure costs for each of the companies being considered. You MUST show all of your calculations. (6 marks)B) After you have completed your calculations, please use Figure 2 Scoring Scheme (from 1 to 5) and Score the three (3) companies on their Service Quality. Provide a brief explanation for your scoring choices. (2 marks)Figure 1: Annual Service Failure Percentage from Companies being considered.Based on 800,000 contacts/year.Yearly CostsAnnual FailurePercentageCompany A1.5% of annual contacts failCompany B1.7% of annual contacts failCompany C1.2% of annual contacts fail

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