Question: Question 2 ( 8 points ) NDS estimates that a service failure ( dropped call ) will cost the company $ 7 . 2 5
Question pointsNDS estimates that a service failure dropped call will cost the company $ per failed contact. Figure summarizes the data that was provided from each company.A Using Figure calculate the estimated annual service failure costs for each of the companies being considered. You MUST show all of your calculations. marksB After you have completed your calculations, please use Figure Scoring Scheme from to and Score the three companies on their Service Quality. Provide a brief explanation for your scoring choices. marksFigure : Annual Service Failure Percentage from Companies being considered.Based on contactsyearYearly CostsAnnual FailurePercentageCompany A of annual contacts failCompany B of annual contacts failCompany C of annual contacts fail
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