Question: QUESTION 2 a) State the tool to analyse direct and indirect cost in managing hardware and software technology. In addition, describe all the components of

QUESTION 2 a) State the tool to analyse direct and indirect cost in managing hardware and software technology. In addition, describe all the components of the tool mentioned. (10 marks) b) Explain the term open source software and provide six (6) examples of open source software. (16 marks) c) Describe the layers that are responsible in the following OSI model: i. To find the shortest path to destination network ii. To guaranty end to end data delivery

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