Question $2-$ CLO$2$

Change Management Models and Approaches

Read the following case: Global Retail Corp. is experiencing both planned changes $($digital

transformation initiative$)$ and unplanned changes $($sudden market disruption due to new

competitors$).$ The organization is struggling to manage these simultaneous changes effectively.

a$)$ Compare and contrast planned and unplanned change, using specific examples from the case.

$(9$ marks$)$

b$)$ Analyse TWO $(2)$ major models of change $($e$.$g$.,$ Lewin's $3-$Step Model, Kotter's $8-$Step

Model, or ADKAR Model$)$ and their potential application in Global Retail Corp.$\text{'}$s situation.

$(8$ marks$)$

c$)$ Evaluate the potential resistance to change in this scenario and suggest strategies to

overcome it$.(8$ marks$)$

$(25$ marks$)$