Question: QUESTION 2 Communication and Problem Solving [55 MARKS] 21 Good communication is important in any organisation, especially when bulding relationships with various stakehoiders. Bnefly discuss

QUESTION 2 Communication and Problem Solving [55 MARKS] 21 Good communication

QUESTION 2 Communication and Problem Solving [55 MARKS] 21 Good communication is important in any organisation, especially when bulding relationships with various stakehoiders. Bnefly discuss and apply the stakeholder analysis tool to identify the important stakeholders. 22 In addition to the gaps you have identified in the previous question, you also realised that employees do not communicate effectively with customers. Bnefly discuss how (15) employees can communicate with customers to deliver bether customer service. 23 Briefly discuss the problem-solving cycle you can use to improve quality and customer service. Apply this tool to identify and solve a problem. (25) QUESTION 3 CRM Technology [10 MARKS] 3.1 Briefly discuss the customer relationship management technology your organisation (10) uses by analysing the strengths and weaknesses of this system

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