Question $2$

New Process: Mortgage Application Process Times, only one clerk process

Step Average Time to Perform $($seconds$)$

Initial document review and completeness check $45$

Financial assessment and credit check $60$

Property appraisal and valuation $90$

Legal documentation preparation $75$

Final approval and signing $90$

Disbursement of funds $45$

a$)$ What is the maximum number of applications per hour that can be handled by the present process?

b$)$ How many applications can be processed per hour if a second clerk is added to property appraisal valuation while all other operations continue to have one clerk?