Question $2($Operations management$)$

$2\mathrm{.}1$ Capacity planning is one of the most important areas in operations management. Illustrate where is fits in the overall plan of the company.

Subtotal marks $=11$

Question $3($Total quality management$)$

$3\mathrm{.}1$ As part of your advanced diploma studies in manufacturing, you're tasked with providing recommendations on how to effectively communicate any five of Richard

Schonberger's seven rules for continuous quality improvement aiming for zero defects to industry professionals. How would you present each rule in a concise yet comprehensive manner? Hint: Include at least one example for each rule.

$(15)$