Question $2($Unit $2$; CLO$2)$

XYZ Tech Solutions, a rapidly growing IT services company specializing in software development, cybersecurity, and cloud computing, has expanded significantly over the past two years. With a workforce of $250$ employees across key departments such as software engineering, network security, customer support, and project management, the company has achieved notable growth. However, this rapid expansion has exposed underlying challenges that threaten its operational efficiency and customer satisfaction.

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Recent data highlights declining customer satisfaction scores, increased error rates in project delivery, and evident skill gaps, particularly with emerging technologies. Additionally, an employee engagement survey reveals that many team members feel underutilized and lack opportunities for skill development and career advancement. Recognizing the urgency of addressing these issues, the CEO has tasked the HR department with conducting a comprehensive Training Needs Assessment $($TNA$)$ to identify targeted solutions that will enhance performance and engagement across the organization.

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Describe the three levels of need analysis and explain how they can help XYZ Tech Solutions identify specific training needs to address its challenges.$$

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Note: You are expected to include description of the three levels of need analysis and an explanation of how each level can be utilized by the company to determine specific training requirements $(35$marks$)$