Question 20 (1 point) Activity 1 Activity 2 Activity 3 Activity 4 Activity 5 Welcome a quest Do the hair Wash and condition the hair Ring up the bill Stress release massage The flowchart shows the service process at a barber shop: Operation 1: Greeting a guest and offer water/tea/coffee (15 minutes); Operation 2: Wash the guest's hair (18 minutes); Operation 3: Stress-relief massage (19 minutes); Operation 4: Do the hair (29 minutes); Operation 5: Present the bill and process payment minutes). Each operation has a dedicated employee. Assume that a customer arrives every 29 minutes. What is the utilization of the employee at operation 5? Note: Provide your answer as a percentage without the % mark. Also, Round your final answer to 1 decimal place. For example, if you answer is 15.37%, enter 15.4 in the box. Your