Question: Question 20 (1 point) Philip B. Crosby's 1979 famous book Quality is Free made the key point that An improvement in quality automatically increases costs.

Question 20 (1 point) Philip B. Crosby's 1979

Question 20 (1 point) Philip B. Crosby's 1979 famous book "Quality is Free" made the key point that An improvement in quality automatically increases costs. Statistical Process Control is fundamental in all processes that output goods and services. The Japanese quality culture would eventually allow them to overtake the North American automotive market. The cost of improving quality is largely outweighed by the increased value of a process that produces zero defects. Question 21 (1 point) What Quality tool helps retrace the causes of a problem by grouping them in 4 "M categories" ? The ABC classification. The process flowchart. The fish-bone diagram. The Pareto chart. The check sheet

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