Question 20 (2 points) The single most common reason for abandoning online shopping carts is delivery times were too long and the checkout process required too much information and time the inability to compare the final price before buying shipping and handling charges were too high there was insufficient product information available Every business is characterized by a set of controllable variables that determines the relative success (or lack of it) of market participants called Okey success factors competitive edge distinctive competencies opportunities and threats Question 9 (1 point) One of the biggest changes entrepreneurs face is the shift in the economy from a base of financial to intellectual capital. True m False