Question 2011 point) There is no difference between hearing and listening. They are just words used interchangeably with each other to mean the same thing. True False Question 27 (1 point) The three basic steps to the listening process are attention, interpretation and response True False Question 28 (1 point) If we engage in constant interrupting, stage hogging and directing the flow of the conversation back to ourselves then we are utilizing the listening concept of pseudo- listening. True False