Question 21 [2 points) Training and maintaining activities are associated with which phase of the Customer Service Life Cycle for E-Commerce? ownership requirements acquisition O retirement O credit monitoring Question 22 (2 points) We discussed technological strategists a number of times. Which choice below best describes what a technological strategist is or does in an organization? organizations should consult technical strategists only from vendors the organization deals with technological strategists only need to understand technology after all of our discussions about technological strategists, we concluded that they serve very little purpose in organizations technological strategists must be able to identify emerging technologies only technological stratorists must be able to identify new technologies and make Question 23 (2 points) The concept of a "sandbox" was discussed in the IFG case. This concept involved experimentation with IT that provided feedback from both customers and employees. True False Question 24 (2 points) Which of the following statements pertaining to artificial intelligence (AI) is incorrect? O Al is highly related to big data/data analytics today based on our discussions, it has been determined that developers of Al systems face no potential legal liabilities for any errors in their systems organizations should pay particular attention to Al vendors who are promoting their Al systems Al can enhance skills in people Question 25 (2 points) In assessing emerging technologies, ........ refers to factolds, assertions, and beliefs about a technology that are not meaningful. O metrics proposition noise signal Question 26 (2 points) We discussed a so-called "W" effect in delivering IT value, and this effect was represented by a graph with XY axes. Which choice below represents the X and Y axes? O X - Money spent; Y - Economic Value Added OX - Time: Y - Economic Value Added OX-User Perceptions of IT; Y. Time OX - Time: Y - User Perceptions of IT OX - Money Spent; Y-time Question 27 (2 points) Fortunately, artificial intelligence (AI) is technology that has been just about universally accepted without any fear or misunderstanding. True False Question 28 (2 points) Ambiguity about how the market will respond to an innovative new technology or application is called: technological uncertainty O market uncertainty Oeconomic uncertainty O governance uncertainty