Question 21 (50 points) For the following items, answer each question in complete and coherent English sentences. 1. Suppose you are the CEO of the First National Federal Savings Community Bank. Your bank employs approximately 20,000 tellers nationwide. The U.S. Census reports that 20% of all bank tellers are male. Over the last few years, your bank has faced a number of problems with the tellers. Compared to other banks, your bank has higher theft and more costly mistakes, lower customer satisfaction ratings, and lower customer retention. You ask two executives to look into the problems and one week later you hear this conversation. Exec 1: I think we need to increase performance by increasing the diversity of our teller staff. Out of 20,000 tellers, only 1,000 are male. We have male and female customers, so it only makes sense that our teller staff should match the profile of our customers (which is 50% male and 50% female). I think we need to set a goal of increasing the number of male tellers to 10,000 (50%) within 5 years. Exec 2: Increase diversity? What a bonehead idea! I think 1,000 males is pretty good considering only 4,500 have applied. Females, on the other hand, are applying like crazy. We've had 25,500 females apply. We can't help the fact that males aren't applying. a. What's the problem (recruiting, selection, both, neither)? How do you know? Question 22 (50 points) b. In the scenario above, is the selection process resulting in adverse impact? Show the calculation supporting your answer. Is the company doing anything illegal? How do you know? 1 Question 23 (50 points) c. In the scenario above, what do you think about Exec 1's goal of 10,000 male tellers? Is it too low, too high, or just right? How do you know? I Question 24 (50 points) d. Given the situation above, what should you do next? How will that help the company