QUESTION 21 Almed is using the formal or Explicit knowledge in order to convince his team to adopt the new change in the operation department. How you describe the type of knowledge employed by Ahmed? A Hard to express and rarely taught and often not documented. OB. Knowledge that is well documented and easily transferable to other persons. C Training and development programs and courses that are developed and organized by the company. D. Knowledge that comes without documents and initiated by the organization QUESTION 22 The CEO of li company is sending an email to all departments in the organization in order to explain to them the importance of communication skills for change. The email of the CEO has to include the following: O Ensure message reaches everyone not only those intended in the time required. B. Communicate early and communicate often c. The message must seem to be offend and seem patronizing ODAB