QUESTION 21 When preparing a business message, you should make your writing audience-oriented. Audience-oriented means you should O Concentrate on looking at the problem or issue from the audience's point of view O Shoot from the hip to connect with the audience. Be formal with your audience Write to solve a problem QUESTION 22 The most recent and accepted model communication is called Hoviand's Model The Linear Model The New Model The Transactional Model QUESTION 23 The "R" in the SMART acroynm, used in defining goals and objectives, represents Referential Relevant Reasonable Reachable 0000 Save Al 4 points 4 points 3 points SA Save and Sam