Question 22(2.5 points)

The more scarce, dynamic, and complex the environment, the more organic a structure should be.

C15

Question 22 options:

	True
	False

Question 23(2.5 points)

Ethics and ________ leadership intersect at a number of junctures.

C12

Question 23 options:

	transactional
	transformational
	production-oriented
	relational
	authentic

Question 24(2.5 points)

Which of the following is an example of downward communication flow?

C11

Question 24 options:

	An employee suggests a way of improving efficiency of a process to his team lead.
	An employee provides feedback to higher-ups regarding her progress toward goals.
	An employee informs his friend from a different department about a new coffee shop that has just opened in the town.
	An employee receives mail from her team leader pointing out problems that need attention.
	An employee informs her colleague about changes in the company policy.

Question 25(2.5 points)

A team that has a good plan, but is also willing to adjust their master plan and adapt when conditions call for it demonstrates high ________, an important variable in successful team processes.

C10

Question 25 options:

	reflexivity
	goal congruency
	goal specificity
	diversity
	social loafing

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Question 26(2.5 points)

When selecting team members, managers should consider ________ along with abilities, personalities, and skills.

C10

Question 26 options:

	individual habits
	individual preferences
	individual values
	individual knowledge
	individual intelligence

Question 27(2.5 points)

The potential for conflict increases when too much communication takes place.

C14

Question 27 options:

	True
	False

Question 28(1.5 points)

Which of the following statements is true regarding informal groups?

C09

Question 28 options:

	The six members of an airline flight crew are an informal group.
	Command groups and task groups are examples of informal groups.
	A group of people who come together to protest against a new law is an informal group.
	Informal groups are defined by the organization's structure.
	In informal groups, the behaviours team members should engage in are stipulated by and directed toward organizational goals.

Question 29(1.5 points)

When the group energy is focused on the task at hand, the group has moved to the ________ stage.

C09

Question 29 options:

	maturation
	storming
	performing
	production
	norming

Question 30(2.5 points)

The right inherent in a managerial position to give orders and expect orders to be obeyed is termed ________.

C15

Question 30 options:

	unity of command
	authority
	leadership
	chain of command
	span of control

Question 31(2.5 points)

Long tenure in management is associated with innovation.

C17

Question 31 options:

	True
	False

Question 32(2.5 points)

Which of the following steps in Kotter's eight-step plan for implementing change represents the "refreezing" stage in Lewin's three-step model?

C17

Question 32 options:

	Consolidate improvements, reassess changes, and make necessary adjustments in the new programs.
	Plan for, create, and reward short-term "wins" that move the organization toward the new vision.
	Empower others to act on the vision by removing barriers to change and encouraging risk taking and creative problem solving.
	Reinforce the changes by demonstrating the relationship between new behaviours and organizational success.
	Create a new vision to direct the change and strategies for achieving the vision.