Question 25 (1 point)

Gary is a sales representative for YWG Corporation's Winnipeg office. If the sales reps meet their sales goals for the month, they will be given an all-expense-paid trip to Toronto to see a Blue Jays baseball game. Unfortunately, baseball is not one of Gary's favourite sports, and the Toronto Blue Jays are definitely not his favourite team. According to expectancy theory, Gary's sales performance might be influenced by low ________.

Question 25 options:

	expectancy
	significance
	instrumentality
	valence

Question 26 (1 point)

HR management is important for organizations because ________.

Question 26 options:

	it provides frontline workers to deal with customers
	it reduces line management stress by assuming the hiring responsibilities
	it is one of the main functional areas of any firm
	it can provide a competitive advantage in the industry

Question 27 (1 point)

Temporary groups created to accomplish a specific task are termed ________.

Question 27 options:

	task groups
	self-managed teams
	command groups
	cross-functional teams

Question 28 (1 point)

Communication between two or more people is called ________ communication.

Question 28 options:

	intrapersonal
	informal
	interpersonal
	lateral

Question 29 (1 point)

Communication is the transfer and understanding of ________.

Question 29 options:

	messages
	words
	meaning
	ideas

Question 30 (1 point)

Formal planning involves which of the following aspects?

Question 30 options:

	focusing on means but not ends
	writing achievable goals
	communicating the plan to managers only
	planning for an unspecified period of time

Question 31 (1 point)

An effective control system ensures that activities are completed in ways that ________.

Question 31 options:

	maximize production output
	lead to the attainment of organizational goals
	motivate employees
	maximize profits

Question 32 (1 point)

Highly motivated employees can exert high levels of effort even when their needs do not match the interests of the organization.

Question 32 options:

	True
	False

Question 33 (1 point)

The most fundamental questions about strategy address why firms, facing the same environmental conditions, have varying levels of performance.

Question 33 options:

	True
	False

Question 34 (1 point)

Appropriate controls can help managers look for ________ and areas for improvement.

Question 34 options:

	failing technologies
	equipment failures
	specific performance gaps
	unmotivated employees

Question 35 (1 point)

The basis on which jobs are grouped together is called ________.

Question 35 options:

	coordination
	specialization
	formalization
	departmentalization

Question 36 (1 point)

High-performance work practices involve a commitment by management to improve the knowledge, skills, and abilities of the organization's employees, increasing employee motivation and enhancing the retention of quality employees.

Question 36 options:

	True
	False