QUESTION 25 In some cities such as Washington, DC, that have section designations (NE or SW) as part of their addresses, the section designations should be typed or keyboarded in all capital letters as an abbreviation separated from the street name with a comma spelled out (Northeast) both a and b QUESTION 26 The two types of invitations that you may be called upon to create are social and formal formal and informal semi-formal and formal informal and semi-formal QUESTION 27 In written communications, your tone is transmitted by your image body language words and perceived spirit behind them facial expressions QUESTION 28 Make your letter more believable by OOOO telling the reader vaguely about your product or service bragging about your product or service telling the reader specifically what your product or service can do for him or her mentioning a competitor's product specifically