QUESTION 27 A time-based competition approach which a firm might use is: a purchase expertise or technology b.enter into a joint venture c. make enhancements to existing products d. all of the above are time-based competition approaches QUESTION 28 When designing service a noted means to generate efficiency would be a customize all aspects of the service as early in the process as possible b. limit the number of options available to the customer c. use non-automated processes to deliver the service d. develop JIT inventory methods QUESTION 29 A moment of truth' a. is measured when a product comes off the assembly line b.means the customer feedback can be obtained at any time c. does not provide information related to customer satisfaction d. means there is a critical time to interact to obtain customer feedback QUESTION 30 An extension of CAD in which products are bulit layer by layer is called a. modular design b. augmented reality c. additive manufacturing d. value analysis QUESTION 31 The use of a organization structure has the drawback of lack of forward thinking. a. traditional b. concurrent engineering c. champion d. product development team QUESTION 27 A time-based competition approach which a firm might use is: a purchase expertise or technology b.enter into a joint venture c. make enhancements to existing products d. all of the above are time-based competition approaches QUESTION 28 When designing service a noted means to generate efficiency would be a customize all aspects of the service as early in the process as possible b. limit the number of options available to the customer c. use non-automated processes to deliver the service d. develop JIT inventory methods QUESTION 29 A moment of truth' a. is measured when a product comes off the assembly line b.means the customer feedback can be obtained at any time c. does not provide information related to customer satisfaction d. means there is a critical time to interact to obtain customer feedback QUESTION 30 An extension of CAD in which products are bulit layer by layer is called a. modular design b. augmented reality c. additive manufacturing d. value analysis QUESTION 31 The use of a organization structure has the drawback of lack of forward thinking. a. traditional b. concurrent engineering c. champion d. product development team