Question: Question 29 3 pts A customer comes into the store to pick up a watch he had left for repair. The repair was supposed to

Question 29 3 pts A customer comes into the store
Question 29 3 pts A customer comes into the store to pick up a watch he had left for repair. The repair was supposed to have been completed a week ago, but the watch is not back yet from the repair shop. The customer is very angry. How would you handle the situation? 1 ( low) Tell the customer the watch is not back yet and ask him to check back with you later. 3 (average) Apologize, and tell the customer that you will check into the problem and call him or her back later, 5 (high) Put the customer at ease and call the repair shop while the customer waits. This is an example of which interviewing technique? Situational interview Stress interview Unstructured interview Behavioral interview

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