Question 29 3 pts The most important influence on perceived quality in a service encounter is (Lecture): Delivering services as promised and on time Giving customers individualized personal attention Going out of your way to make a customer happy when things go wrong O Physical evidence that you have a well-run operation Instilling confidence in customers that you are competent D Question 35 3 pts If you are trying to export goods to the country of South Africa and a new trade agreement drops all tariffs between your country and South Africa, does that mean that free trade exists between your country and South Africa (Text)? No, free trade is an impossibility; as economists have said, "There are no free lunches Maybe, it depends on whether South Africa's government charges any taxes on imports Maybe, it depends on South Africa's government use of quotas and subsidies Yes, eliminating tariffs creates free trade between the two countries ting tariffs creates free trade between the two countries Question 36 3 pts Lewin's model of organizational development includes which of the following? (Lecture, Text) Unfreeze, Change, Freeze Mergers, Acquisitions, New Product Line Development Cost Leadership, Differentiation, Focus Growth, Stability, Retrenchment 3 pts Question 37