Question 29 (4 points)

Poka-yokes are procedures that block the inevitable mistake from becoming a service defect.

Question 29 options:

	True
	False

Question 30 (4 points)

All standard parts to be purchased from suppliers are identified in which one of the following phases of the generic product development process?

Question 30 options:

	detail design
	system-level design
	testing and refinement
	production ramp-up
	concept development