Question 2a. In connection with the management of IT services at UU, all services are currently...
Fantastic news! We've Found the answer you've been seeking!
Question:
Transcribed Image Text:
Question 2a. In connection with the management of IT services at UU, all services are currently provided in house by the IT department, but UU does not have any formal service level agreements (SLAs) in place for any of the services, although some informal SLAs exist for a few services. Discuss the problems that this lack of SLAs might cause an organisation like UU. Question 2b. The UU is about to embark on an outsourcing arrangement for some of its IT services, with an Eol due to go out shortly, and an expectation that an outsourcing arrangement will be in place within 12 months. Experience from organisations that have entered into outsourcing arrangements for the first time indicate that many are at a disadvantage in negotiating with experienced outsourcing providers and have had difficulty with establishing appropriate service level agreements (SLAs) during the implementation of an outsourcing arrangement. Other organisations in similar situations have experienced an exodus of key experienced staff during these transition times. Outline three approaches that UU could adopt (prior to the formalisation of any outsourcing arrangement) to help level the playing field with respect to negotiations around SLAs. Outline key details of a plan UU could use to manage its IT staffing during this transition to outsourcing. Question 2c. The Council of UU has expressed an interest in receiving an annual report on the effectiveness of the outsourcing arrangement once it is formalised. Identify three key performance indicators that could be used to report to Council on the outsourcing arrangements. Explain how these performance indicators would help the Council to monitor the effectiveness of the outsourcing arrangement. Question 2a. In connection with the management of IT services at UU, all services are currently provided in house by the IT department, but UU does not have any formal service level agreements (SLAs) in place for any of the services, although some informal SLAs exist for a few services. Discuss the problems that this lack of SLAs might cause an organisation like UU. Question 2b. The UU is about to embark on an outsourcing arrangement for some of its IT services, with an Eol due to go out shortly, and an expectation that an outsourcing arrangement will be in place within 12 months. Experience from organisations that have entered into outsourcing arrangements for the first time indicate that many are at a disadvantage in negotiating with experienced outsourcing providers and have had difficulty with establishing appropriate service level agreements (SLAs) during the implementation of an outsourcing arrangement. Other organisations in similar situations have experienced an exodus of key experienced staff during these transition times. Outline three approaches that UU could adopt (prior to the formalisation of any outsourcing arrangement) to help level the playing field with respect to negotiations around SLAs. Outline key details of a plan UU could use to manage its IT staffing during this transition to outsourcing. Question 2c. The Council of UU has expressed an interest in receiving an annual report on the effectiveness of the outsourcing arrangement once it is formalised. Identify three key performance indicators that could be used to report to Council on the outsourcing arrangements. Explain how these performance indicators would help the Council to monitor the effectiveness of the outsourcing arrangement.
Expert Answer:
Posted Date:
Students also viewed these finance questions
-
Calculate the directional derivative in the direction of v at the given point. Remember to use a unit vector in your directional derivative computation. g(x, y, z) = xe-y, v = (1, 1, 1), P = (1,2,0)
-
Craig Company is a family- owned business in which you own 20% of the common stock and your brothers and sisters own the remaining shares. The employment contract of Craigs new president, Ajay...
-
George is a U.S. citizen who is employed by Hawk Enterprises, a global company. Beginning on June 1, 2016, George began working in London. He worked there until January 31, 2017, when he transferred...
-
Total cost data follow for Glendale Manufacturing Company, which has a normal capacity per period of 8,000 units of product that sell for \($60\) each. For the foreseeable future, regular sales...
-
A company imports goods at two ports: Philadelphia and New Orleans. Shipments of one product are made to customers in Atlanta, Dallas, Columbus, and Boston. For the next planning period, the supplies...
-
Read below and tell us if you agree or disagree with her and why? Scenario:: The manager of a hotel prides himself on the speedy check-in time. From his past years of experience, he believes the mean...
-
5. Assume that the Polish currency (called zloty) is worth $.32. The U.S. dollar is worth .7 euros. A U.S. dollar can be exchanged for 8 Mexican pesos. Last year a dollar was valued at 2.9 Polish...
-
The Management of a company's inventory can influence the overall profitability of a business. Provide an example of company that has mismanaged inventory and discuss how these mistakes inevitably...
-
Oficina Bonita Company manufactures office furniture. An unfinished desk is produced for $ 3 6 . 2 0 and sold for $ 6 4 . 6 0 . A finished desk can be sold for $ 7 4 . 0 0 . The additional processing...
-
AN and DISS are rival gang members competing for business in the illegal drug trade and have vowed to kill each other if given the chance. DISS was driving through his neighborhood when he saw PAN...
-
Dalton's Atomic Theory states that: the atoms of an element can have slightly different masses. an atom is predominantly empty space. matter is composed of small indestructible particles called....
-
Do you think this is fair if shareholders partial owner? For example, if the company is going under, and you are a share holder, should you be able to take an asset to make up for what you will lose...
-
Vulture Corporation Ltd.s share price is currently $8 but will either be $7 or $10.50 in a year. A risk-free Treasury bill with a 3% effective yield matures in a year. Consider a European put option...
-
Provide examples of a situations in which environmental disruptions affected consumer attitudes and buying behaviors.
Study smarter with the SolutionInn App