Question $31(1$ point$)$

When a listener molds a message to their own ideas, they are using what type of skill?

Question $31$ options:

A$)$

Selective listening

B$)$

Passive listening

C$)$

Multitasking

D$)$

Defensive listening

E$)$

Selective perception

Question $32(1$ point$)$

During which phase of the listening process will the listener's culture pose the biggest challenge?

Question $32$ options:

A$)$

Decoding

B$)$

Responding

C$)$

Remembering

D$)$

Receiving

E$)$

Evaluating

Question $33(1$ point$)$

When eliminating filters and biases to understand what a speaker is saying requires what type of listening skill?

Question $33$ options:

A$)$

Effective

B$)$

Critical

C$)$

Content

D$)$

Empathic

E$)$

Active

Question $34(1$ point$)$

When listening for the strength of the evidence, what type of listening is being engaged in$?$

Question $34$ options:

A$)$

Active

B$)$

Empathic

C$)$

Critical

D$)$

Effective

E$)$

Content

Question $35(1$ point$)$

When nonverbal signals do not match the spoken word, what happens to the validity of the communication?

Question $35$ options:

A$)$

The communication becomes irrelevant.

B$)$

The communication becomes strengthened.

C$)$

The communication remains clear based on the spoken word

D$)$

The communication is weakened.

E$)$

The communication fails.

Question $36(1$ point$)$

Being late for a meeting sends what type of nonverbal message to the group?

Question $36$ options:

A$)$

The message will be that your time is more important than theirs.

B$)$

The message will be that you are overworked and have too much to do$.$

C$)$

The message will be that the subject matter of the meeting is not important.

D$)$

The message will vary based on the beliefs of the group.

E$)$

There will not be any nonverbal message attached to being late for a meeting.

Question $37(1$ point$)$

Placing a hand on a coworker's shoulder while discussing a project could be negatively understood as a nonverbal signal for what?

Question $37$ options:

A$)$

Control

B$)$

Friendliness

C$)$

Empathy

D$)$

Confusion

E$)$

Teamwork

Question $38(1$ point$)$

The process of sending and receiving information without the use of written or spoken language is called what?

Question $38$ options:

A$)$

Selective participation

B$)$

Listening

C$)$

Selective perception

D$)$

Process communication

E$)$

Nonverbal communication

Question $39(1$ point$)$

When focusing on information and not speaking style, the listener is engaging in critical listening.

Question $39$ options:

True

False

Question $40(1$ point$)$

Today's mobile systems can do virtually everything fixed$-$web collaboration systems can do$.$

Question $40$ options:

True

False

Question $41(1$ point$)$

In which of the following areas is proper etiquette less essential?

Question $41$ options:

A$)$

In after$-$work activities not related to the job

B$)$

Online

C$)$

In the workplace

D$)$

In social work$-$related settings

E$)$

With mobile devices

Question $42(1$ point$)$

When using the phone, what should be relied on to convey confidence and professionalism?

Question $42$ options:

A$)$

The ability to multitask while on the phone

B$)$

The ability to keep calls short and to the point

C$)$

The ability to use tone of voice to convey meaning

D$)$

The ability to block out distractions

E$)$

The ability to send links to the audience to support information conveyed while conversing

Question $43(1$ point$)$

Personal appearance is considered to be an element of professional business etiquette.

Question $43$ options:

True

False

Question $44(1$ point$)$

Defensive listening requires the listener to paraphrase the speaker's ideas for better retention.

Question $44$ options:

True

False

Question $45(1$ point$)$

Which of the following is a benefit of a successful team?

Question $45$ options:

A$)$

Multiple agendas

B$)$

Low cost

C$)$

Diversity of views

D$)$

Limited peer pressure

E$)$

Groupthink