Question $3(1$ point$)$

What is the concept that refers to training in specific job skills that all employees

need to perform their jobs?

essential skills training

technical skills training

total quality training

cross$-$cultural training

Question $4(1$ point$)$

The supervisor allows the trainee to complete the entire job during job instruction

training. What type of intervention should the supervisor use to encourage

successful job completion with appropriate behaviours by the trainee? The

supervisor may:

reinforce the trainee's correct behaviour

determine the trainee's level of comprehension

encourage the trainee's questions

tell the trainee why, as well as how