Question $3(1$ point$)$

Which of these steps are important to calculate ROI?

a$)$ Identify outcomes $($fines$,$ litigation, accidents, and quality$).$

b$)$ Place a value on those outcomes.

c$)$ Determine the change in performance after eliminating other potential influences on the training results.

d$)$ Obtain an annual amount of benefits $($operational results$)$ from training by comparing results after training to results before training $($in dollars$).$

e$)$ All of the above.