Question: Question 3 (15 marks) (a) List the potential advantages and disadvantages of a firm implementing ISO9000. (5 marks) (b) The following table shows yearly quality

Question 3 (15 marks) (a) List the potential

Question 3 (15 marks) (a) List the potential advantages and disadvantages of a firm implementing ISO9000. (5 marks) (b) The following table shows yearly quality costs and sales for the last two years for a small manufacturing company. Analyse these data and comment on your findings. (10 marks) All amounts are shown in thousands of dollars External failure $ Internal failure $ Appraisal $ Prevention $ Total quality costs $ Total Sales $ 2017 143 $ 284 $ 274 S 50 $ 752 $ 4,454 S 2018 129 167 266 80 642 4,106

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