QUESTION $3[20$ marks$]$

Jude works for an insurance company, on a weekly basis she finds that certain colleagues

ask her to do some of their duties. Jude finds it tremendously difficult to say $\text{'}$no$\text{'},$ she

thinks that it will cause an argument and that she will come across as rude. She also feels

that people are taking advantage of her, her workload is increasing and this causes her

stress levels to rise, she starts dreading going to work and her self$-$esteem and confidence

are now being impacted on$.$

A$)$ Define and explain the style of behaviour that Jude is displaying in this case study. $(5)$

B$)$ What are the other styles of behaviour she could display? Explain these.

C$)$ How can Jude go about improving her skills in this area so that her viewpoints and

opinions are being effectively acknowledged?