QUESTION $3$

$(20$ Marks$)$

The article has provided an assessment of how Al will change workforce management:

"Artificial intelligence isn't just available to create a more customized experience for your customers. It can also transform the way your company operates from the inside. Al bots can be used as personal assistants to help manage your emails, maintain your calendar and even provide recommendations for streamlining processes. You can also program these AI assistants to answer questions for customers who call or chat online. These are all small tasks that make a huge difference by providing you extra time to focus on implementing strategies to grow the business."

Analyse ANY FIVE $(5)$ functional areas of management $($departments$)$ in the organisation you are employed at or an organisation of your choice and evaluate the managerial success or challenges that could arise if you implement Al in each department analysed.