Question $3[25$ marks$]$

Read the following extract and answer the questions that follow.

Case study $-$ Dispute resolution

Mr$.$ Dimakatso Sentsho was employed as a Herd$-$boy by Dikatso on the $15$th November $2017$ at

Sekomboro Farms. In January $2020$ Mr$.$ Sentsho was paid his monthly salary accordingly and he

requested Mr$.$ Dikatso for transportation since he was going back to Shakawe, little did he know

that it was the last day of service for his employee. After a day Mr$.$ Dikatso called his Herd$-$boy

$($Mr$.$ Sentsho$)$ as a norm to check how things are and surprisingly, he informed him that he will

no longer return to the farm and does not want to work. Mr$.$ Sentsho did not serve notice as

required by section $19$ of the Employment Act. Mr$.$ Dikatso then lodged a case with Labour

Office for mediation since him and his employee were failing to reach an agreement.

a$)$ You have been hired by the Department of Labour and Social Security as an Industrial

Relations Officer and you have been mandated to guide a new employee on how to

mediate a trade dispute. Explain mediation and the process of mediation to the new

employee. $(25$ marks$)$