Question $3(2$ points$)$

Selena, the head architect of a government firm, is called for a meeting with her boss. Her boss expresses his concern about a collapsing dam at one of the hydroelectric power plants. Using reflective listening, when responding to her boss, Selena should avoid $\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$

Question $3$ options:

a$)$

overly paraphrasing the concern the concern being expressed

b$)$

even brief periods of silence

c$)$

asking questions for clarification

d$)$

too much direct eye contact with him