Question $3$

$(30$ Marks$)$

You have been tasked with organising a workshop called "Quality Quest", where you have to explain the concepts of Quality Management and Total Quality Management $($TQM$)$ to your peers. The workshop is scheduled to take place in a campus auditorium, and students from various disciplines are expected to attend. In preparation for this, you need to draft an essay in which you explain the following using an example of your choice:

Explanation of how the organisation you have chosen defines quality.

Discussion of TQM as it relates to the chosen organisation.

Explanation of three $(3)$ TQM characteristics in regard to your chosen organisation.