Question $33(2\mathrm{.}5$ points$)$

As part of her training for her new job at Hooters restaurant, Jessica was taught how

to politely, yet firmly, handle customers who were too free with their hands and$/$or

who had had too much to drink. With this training, Hooters is preparing its servers

to deal with which kind of critical service incident?As a marketer, Adam understands

that a

is anyone engaged in the selection, acquisition, or usage of products in

the global marketplace.

recovery

adaptability

spontaneity