Question $3(3$ points$)$

You are consulting with a company, Mindshift Learning, that sells robotics kits for middle school children. Sales and customer feedback data suggest the target audience is neutral about the kits and, in many cases, not using them at all. The sales team is concerned that the kits are too challenging, whereas the design and engineering teams think poor customer support is a key factor in low satisfaction.

Robotics kits can introduce students to coding and engineering concepts and strengthen problem$-$solving skills. Customer feedback on the Mindshift Learning middle school robotics kits shows that students are indifferent to the kits, if they use them at all. We are looking to determine the root cause as to why these kits are not being utilized and serving their targeted audience effectively.

You have written three research questions that will be used to analyze the problem and find a solution.

To what extent are middle$-$school students struggling with assembling and operating the Mindshift Learning middle school robotics kits?

Do more knowledgeable Customer Service representatives improve Mindshift

Learning robotics kit use, implementation, and overall satisfaction in middle$-$