Question 3 (7 points) Every week a company samples 1,100 customers and records the percentage which was not satisfied with its service. Normally, only 2 percent of the customers is not satisfied. This statistic follows a binomial distribution. a) Calculate the estimated standard deviation of this process. b) Assume that the standard deviation is 0.01. Draw the control chart (including the UCL and LCL at 3 standard deviations). c) Assuming normal distribution, explain in one sentence what it means if a process is "capable