Question: QUESTION 3 7 Possible solutions that minimize the problems caused by intangibility include which of the following? The use of tangible clues The development of

QUESTION 37
Possible solutions that minimize the problems caused by intangibility include which of the following?
The use of tangible clues
The development of strategies to manage customers
The pursuit of a standardization strategy
The pursuit of a customization strategy
QUESTION 38
Which of the following components of the servuction model is invisible to consumers?
Organizations and systems
The servicescape
Contact personnel
Other customers
QUESTION 37 Possible solutions that minimize the problems caused by intangibility

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