Question $39(2$ points$)$ SavedA university administered the SERVQUAL survey to its customers as a way to assess its current position in the market. On the basis of $80$ responses, the following averages were computed for the Tangibles construct.Item #Avg. PerceptionAvg. Expectation$16\mathrm{.}56\mathrm{.}726\mathrm{.}96\mathrm{.}56\mathrm{.}26\mathrm{.}646\mathrm{.}36\mathrm{.}2$On which items$)$ did the university do well?A$)$ item $1$B$)$ items $2$ and $4$C$)$ items $1$ and $3$D$)$ item $2$