Question 3 (a) Formal training and informal learning are two equally important features a company can use to develop its human capital. Explain why. (10 marks) (b) Performance management is the means through which managers ensure that employee's activities and outcomes are congruent with the organization's goals. (i) Briefly explain a model of an effective performance process. ( 9 marks) (ii) Select any step from the process and explain how your selected step may help in ensuring employees' activities are congruent with their organization's goals. (6 marks) [Total: 25 Marks]