Question: Question 3 Because ATZ Inc. is the only wireless telecommunications network provider in the town and most of its customers are required to use the

Question 3 Because ATZ Inc. is the only wireless

Question 3 Because ATZ Inc. is the only wireless telecommunications network provider in the town and most of its customers are required to use the services, therefore the average customer life of each customer is 9 years. However, more and more customers are attracted by the company's competitors in recent years resulting in average customer life of these customers is five years shorter. Then, determine what change in customer retention (%change in CR)

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